A positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement by Microsoft Dynamics helps companies create long-term relationships with their customers by delivering exceptional experiences based on knowledge and trust.

Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible. With customer engagement by Microsoft, we help your company deliver exceptional customer experiences. Personalise customer experiences by engaging them at the right time, in the right place, in the right way throughout the journey.

Microsoft Dynamics CRM has really helped drive our revenue. Obviously it has taken some very good salespeople to do this, but the CRM system is a tool they can’t do without.
— Brett Arthur, National Sales Manager, Capital Transport

Create proactive experiences by determining the next best interaction with your customer based on insights. Make customer engagement predictive by leveraging internal and external data to identify patterns and trends.  Apply information to make recommendations or suggestions for how to optimise. We help you make every customer engagement an intelligent one, so you can sell effectively, care everywhere, and market smarter.